Frequently Asked Questions

How does DialCare Mental Wellness work?

Students can schedule appointments with a licensed and trained mental or behavioral health specialist via phone or video chat to get the help they need.

When can I use DialCare Mental Wellness?

Students can schedule an appointment with a licensed and trained mental or behavioral health specialist between the hours of 7 a.m. and 10 p.m., seven days a week. These extended hours offer accommodation for students' extra-curricular and after-school activities.

How do I make an appointment?

Students can use DialCare Mental Wellness 7 days a week, from 7 a.m. to 10 p.m. Students may either call us at 844-249-4094 for our team to schedule an appointment for them, or students can schedule an appointment via the app or website. Each appointment is scheduled for 30 minutes.

What conditions can DialCare Mental Wellness help with?

Our licensed and trained mental and behavioral health specialists are trained to aid in depression, stress, eating disorders, addiction, relationships, anxiety, grief and more.

Can DialCare Mental Wellness help with emergency crisis situations?

If you are in a crisis situation, please call the Suicide Prevention Lifeline at 1-800-273-8255 for help.

If a student calls DialCare during a crisis situation, we will stay on the line and warm transfer the student to the Suicide Prevention Lifeline for further help.

How much does DialCare Mental Wellness cost?

There is no cost to participate in DialCare Mental Wellness. Students have access to unlimited consultations with no consultation fees.

Can I still use DialCare Mental Wellness if I travel out of state?

Currently this program is only available in the state of Texas.


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